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    • Add a shared mailbox to Outlook

    Owned by Richard Leslie Talbot
    Last updated: Feb 19, 2024 by Dan Jolly
    2 min read

    This article will show you how to add a shared mailbox to Outlook (desktop version).

    Looking for Outlook Web?

    If you’re looking to add a shared mailbox to Outlook in 365 web-version, see the below article.

    Outlook - Add a Shared Mailbox on the Web

    Add a shared mailbox in Outlook

    1. Open Outlook

    2. Choose File → Info → Add Account

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    1. Enter the email address of the shared mailbox you want to add, and then choose Advanced options and Tick “Let me set up my account manually”

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    2. Choose Connect

    1. Choose Microsoft 365

    1. When asked to sign in, enter your own Essex email address and password. Do not enter the shared mailbox email address. You may need to approve the multifactor authentication (MFA) request.

      1. Depending on which version of Outlook you are using, you may need to choose Sign in with another account first.

    1. Choose No, sign in to this app only.

    Important Next Step

    1. Uncheck “Use Cached Exchange Mode to download email to an Outlook data file” and then choose Next.

    1. Close Outlook, wait a few seconds, and then open Outlook again.

    The shared mailbox will now appear in your Outlook on the left-hand side.

    Troubleshooting

    If you do not have permission to access the mailbox, you should receive an error message or the mailbox will display as empty.

    Should you continue to experience issues or are unable to locate the owner of the mailbox you require access to, contact the IT Helpdesk for further assistance.

    Need IT Support?

    Contact the IT Helpdesk via our Customer Portal or via Live Chat or Telephone using the links below.