Help with MFA (multifactor authentication)

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If you never added an alternative verification method you’ll need to contact the IT Helpdesk.

If you added an alternative verification method:

Sign in to your account but select the Sign in another way link. If you don't see the Sign in another way link, it means that you haven't set up any other verification methods.

If you've lost or had your mobile device stolen, you can take either of the following actions:

Sign in using a different method.
Contact the IT Helpdesk - we can clear your settings so you can set up a new device.

If you have the authenticator app set up on your phone but are not receiving a prompt on your mobile device when signing in, try the following steps:

Select “I can’t use my Microsoft authenticator app right now”‎
Select “Use a verification code”‎
Open the authenticator app
1. On your smartphone
Tap your University account
Enter the one-time password code displayed on screen
1. This refreshed every 30-seconds
Select Verify

If you receive a sign-in request that wasn't you, please contact the IT Helpdesk immediately.

You'll need to set up MFA each time you get a new device. The quickest way to do this is to:

Go to https://mysignins.microsoft.com/security-info and sign in with your Essex email address and password.
Choose Add method and then follow the instructions onscreen to add a new device.
Once you've added your new device, Delete the old device from your list of methods.

No, MFA is mandatory for all University students and staff.

We recommend using the Microsoft Authenticator app for the best experience, it’s also the most secure.

No, you will not be charged for receiving verification text or calls if you choose this method.