Help with MFA (multifactor authentication)

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I don't have my mobile device with me

If you never added an alternative verification method you’ll need to contact the IT Helpdesk.

If you added an alternative verification method:

1. Sign in to your account but select the Sign in another way link. If you don't see the Sign in another way link, it means that you haven't set up any other verification methods.

My device was lost or stolen

If you've lost or had your mobile device stolen, you can take either of the following actions:

1. Sign in using a different method.

2. Contact the IT Helpdesk - we can clear your settings so you can set up a new device.

I don’t receive authentication prompts

If you have the authenticator app set up on your phone but are not receiving a prompt on your mobile device when signing in, try the following steps:

1. Select “I can’t use my Microsoft authenticator app right now”‎

2. Select “Use a verification code”‎

3. Open the authenticator app

   1. On your smartphone

4. Tap your University account

5. Enter the one-time password code displayed on screen

   1. This refreshed every 30-seconds

6. Select Verify

I have received a sign-in request that wasn't me, what should I do?

If you receive a sign-in request that wasn't you, please contact the IT Helpdesk immediately.

I have a new phone and I want to add it

You'll need to set up MFA each time you get a new device. The quickest way to do this is to:

1. Go to My Sign-Ins and sign in with your Essex email address and password.

2. Choose Add method and then follow the instructions onscreen to add a new device.

3. Once you've added your new device, Delete the old device from your list of methods.

Can I opt-out of MFA?

No, MFA is mandatory for all University students and staff.

What’s the best sign-in method?

We recommend using the Microsoft Authenticator app for the best experience, it’s also the most secure.

Will I be charged for receiving verification text or calls?

No, you will not be charged for receiving verification text or calls if you choose this method.

More help from the web

• https://support.microsoft.com/en-gb/account-billing/common-questions-about-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd

• https://support.microsoft.com/en-gb/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

Related content

• Set up MFA (multifactor authentication)