GlobalProtect VPN for Windows

This article will guide you through setting up our GlobalProtect VPN on Windows, including personal and University devices.

Personal Devices

University Devices

Instructions

Personal Devices

1. Navigate to byodportal.essex.ac.uk

   1. You may be asked to sign into your University IT Account

2. Download and Install GlobalProtect Agent

Open

Ensure you select the 64-bit version

3. Once installed, open GlobalProtect

4. Enter byodportal.essex.ac.uk under Portal

5. Click Connect

   1. You may then be asked to sign in with your University IT Account

University Devices

1. Navigate to the Software Hub

2. Sign in with your University username and password

   1. Username example: jb2000

3. Use the search box at the top of the page and search for GlobalProtect VPN

4. Click or Hover over GlobalProtect VPN

5. Click Install to begin installation

Open

6. Once installed, open GlobalProtect VPN from your start menu

   1. you can quickly open GlobalProtect from the GlobalProtect icon in your notification area at the bottom-right of the screen.

7. Check that Portal is set to byodportal.essex.ac.uk and then click Connect

   1. You may then be asked to sign in with your University IT Account

Troubleshooting

Should you experience issues with GlobalProtect running on your device, we recommend checking the following:

• Restart your device after installation

• Click the three-lines menu option and Refresh Connection

• Close your default browser and try to connect again

  • Especially if experiencing authentication issues

• Check to see if you have other VPN connection services running and turn them off

• Check if you have anti-virus blocking GlobalProtect and add an exception

• Reinstall GlobalProtect

  • Especially if you are experiencing issues with updates.