Email Quarantine

This article will show you how to use the University’s email quarantine service (Barracuda Networks).

Sign in

Sign in to your own mailbox:

Go to https://ess.uk.barracudanetworks.com
Enter your Essex email address
1. e.g. jb12345@essex.ac.uk
Select Continue

Enter your University password
Select Continue

Sign in to a shared mailbox:

Go to https://ess.uk.barracudanetworks.com
Enter the shared email address
1. e.g. sharedmailbox@essex.ac.uk
Select Continue
Choose the option Email a temporary passcode for you to log in with

Check your shared mailbox for an email containing a temporary passcode
Enter the temporary passcode and then select Continue

View Quarantined Emails

To view your quarantined email, choose Quarantined from the Message Filter and choose a Date Preset.

Release a Quarantined Email

To release a quarantined email, select the email using the radio button(s) and select the Deliver button.

Please be vigilant when releasing emails from quarantine, ensuring you follow our cyber-security guidelines.

The email should appear in your Outlook Inbox within a few minutes. If the email does not appear in your inbox, please check your Junk-Email folder in Outlook, as released email can sometime end up there.

Message Log & Filters

The Message Log displays inbound email traffic that passes through the Barracuda email security service for your account. The Message Log shows email from the last 30 days.

Message Filter	Meaning

Message Filter	Meaning
All	Show all email.
Allowed	Allowed emails are emails that have been automatically delivered to your inbox.
UI Delivered	UI Delivered emails are emails that you have chosen to be delivered to your inbox.
Not Allowed
Blocked	Blocked emails are emails that have been flagged as highly suspicious. You will not be able to view or release blocked emails yourself - you must contact the IT Helpdesk if you believe a message has been incorrectly categorised.
Deferred	Deferred emails are emails that are still being checked by Barracuda.
Quarantined	Quarantined emails are emails that have been flagged as suspicious. You can view and release quarantined emails yourself.

Quarantined Email Alerts

When emails have been quarantined in your mailbox, you may receive email alerts similar to the one shown below. These legitimate and intended to inform you of emails that may need your attention.

Please do not share notification emails or the links contained in them with others. This is because the links contained in the notification email automatically log you into your email quarantine when clicked.

You can also change the frequency of these alerts by following the instructions linked below.

Email Quarantine Alert Frequency

Help & Support

For more information about using the Barracuda email quarantine, click the help icon in the header bar.