Add a shared mailbox to Outlook Web

Owned by Richard Leslie Talbot
Last updated: Feb 21, 2024
1 min read

Looking for Outlook Full Client?

If you’re looking to add a shared mailbox to Outlook in 365 web-version, see the below article.

Outlook - Add a Shared Mailbox

Instructions

  1. Open Outlook

  2. Right-click the Folders option

    1. Left-hand side panel

  3. Click Add Shared Folder or Mailbox

  1. Start typing the name of the mailbox

    1. An autofill search should locate the mailbox

  2. Click on the mailbox you wish to add

Your mailbox should now be added to your Outlook down the left-hand side panel.

Troubleshooting

If you do not have permission to access the mailbox, you should receive an error message or the mailbox will display as empty.

Requesting Access

Should you continue to experience issues or are unable to locate the owner of the mailbox you require access to, contact the IT Helpdesk for further assistance.

Need IT Support?

Contact the IT Helpdesk via our Customer Portal or via Live Chat or Telephone using the links below.

IT Support Staff