What’s the best sign-in method?
We recommend using the Microsoft Authenticator app for the best experience, it’s also the most secure.
I don’t have my phone with me, can I still sign in?
If you don’t have your primary sign-in method with you and you do not have an alternative method, please contact the IT Helpdesk.
I have received a sign-in request that wasn't me, what should I do?
If you receive a sign-in request that wasn't you, please contact the IT Helpdesk immediately.
I have a new phone and I want to add it
You'll need to set up MFA each time you get a new device. The quickest way to do this is to:
Go to https://mysignins.microsoft.com/security-info and sign in with your Essex email address and password.
Choose Add method and then follow the instructions onscreen to add a new device.
Once you've added your new device, Delete the old device from your list of methods.
Can I opt-out of MFA?
No, MFA is mandatory for all University students and staff.
Will I be charged for receiving verification text or calls?
No, you will not be charged for receiving verification text or calls if you choose this method.
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