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What’s the best sign-in method?
We recommend using the Microsoft Authenticator app for the best experience, it’s also the most secure.
I don’t have my phone with me, can I still sign in?
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I don't have my mobile device with me
If you never added an alternative verification method you’ll need to contact the IT Helpdesk.
If you added an alternative verification method:
Sign in to your account but select the Sign in another way link. If you don't see the Sign in another way link, it means that you haven't set up any other verification methods.
My device was lost or stolen
If you've lost or had your mobile device stolen, you can take either of the following actions:
Sign in using a different method.
Contact the IT Helpdsesk - we can clear your settings so you can set up a new device.
I have received a sign-in request that wasn't me, what should I do?
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No, MFA is mandatory for all University students and staff.
What’s the best sign-in method?
We recommend using the Microsoft Authenticator app for the best experience, it’s also the most secure.
Will I be charged for receiving verification text or calls?
No, you will not be charged for receiving verification text or calls if you choose this method.
More help from the web
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