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This article will show you how to set up and use MFA.

Please use the Microsoft Authenticator mobile app for your default authentication method.

Set up MFA

Before you start

To set up MFA quickly and easily you’ll need:

  • a mobile phone that has internet access and can run apps (this can be a work or personal phone)

  • a second device with a web browser, preferably a computer, to display the web pages on which you will set up MFA

  • to ensure the date and time are set correctly on each device

It is possible to set up MFA using only one device but we don’t recommend it.

Instructions

  1. 💻 On your computer, open a web browser and go to https://mysignins.microsoft.com/security-info and sign in with your Essex email address and password.

  2. Once signed in, choose Add sign-in method

    add-sign-in-method.png

  3. Select Choose a method and choose Authenticator app

    authenticator-app.png

  4. Once selected, choose Add.

    add-method.png

  5. You’ll see the message below. Keep this message open on your screen - don’t close it.

    start by getting the app.png

  6. 📱 On your phone, go to your app store and search for Microsoft Authenticator. Download and install the app.

    google-play-authenticator.PNG

  7. Open the app. Choose Add Account and then choose Work or school account

    add-account.png

  8. Choose Scan a QR code.

    scan-a-qr-code.png

  9. 💻 On your computer, choose Next.

    start by getting the app yes.png

  10. Choose Next again.

    start by getting the app yes 2.png

  11. 📱 On your phone, scan the QR code shown on your computer screen. If you can’t scan the code, choose Can’t scan image? and enter the 9-digit code manually. Your phone should accept the code and display your Microsoft account.

    qr-code.png

  12. 💻 On your computer, choose Next.

    qr-code-next.png

  13. 📱 On your phone, your Authenticator app will ask you to enter a number. Enter the number shown on your computer screen and choose Yes.

    lets try it out.png

  14. 💻 On your computer, you’ll see the message below if successful. Choose Next.

    approved.png

  15. You have successfully set up MFA and you should see a notification in the top-right of the screen.

Add a backup authentication method

We strongly recommend you add more than one authentication method so you aren't reliant on a single device.

  1. Go to https://mysignins.microsoft.com/security-info and sign in with your Essex email address and password.

  2. Choose Add sign-in method

  3. Choose your preferred backup authentication method.

Remove an authentication method

  1. Go to https://mysignins.microsoft.com/security-info and sign in with your Essex email address and password.

  2. Select the Delete option, next to the method you want to remove.

If you delete your default sign-in method, the next available method will automatically become your default method.

Help and troubleshooting

I don’t have my phone with me

If you don’t have your primary authentication method with you and you do not have an alternative method, please contact the IT Helpdesk.

I have received a sign-in request that wasn't me

If you receive a sign-in request that wasn't you, please contact the IT Helpdesk immediately.

I have a new phone and I want to add it

You'll need to set up MFA each time you get a new device. The quickest way to do this is to:

  1. Go to https://mysignins.microsoft.com/security-info and sign in with your Essex email address and password.

  2. Choose Add method and then follow the instructions onscreen to add a new device.

  3. Once you've added your new device, Delete the old device from your list of methods.

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