Looking for Outlook Full Client?
If you’re looking to add a shared mailbox to Outlook in 365 web-version, see the below article.
Instructions
Open Outlook
Right-click the Folders option
Left-hand side panel
Click Add Shared Folder or Mailbox
Start typing the name of the mailbox
An autofill search should locate the mailbox
Click on the mailbox you wish to add
Your mailbox should now be added to your Outlook down the left-hand side panel.
Troubleshooting
If you do not have permission to access the mailbox, you should receive an error message or the mailbox will display as empty.
Should you continue to experience issues or are unable to locate the owner of the mailbox you require access to, contact the IT Helpdesk for further assistance.
Need IT Support?
Contact the IT Helpdesk via our Customer Portal or via Live Chat or Telephone using the links below.