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If you've lost or had your mobile device stolen, you can take either of the following actions:
Sign in using a different method.
Contact the IT
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Helpdesk - we can clear your settings so you can set up a new device.
I don’t receive authentication prompts
If you have the authenticator app set up on your phone but are not receiving a prompt on your mobile device when signing in, try the following steps:
Select “I can’t use my Microsoft authenticator app right now”
Select “Use a verification code”
Open the authenticator app
On your smartphone
Tap your University account
Enter the one-time password code displayed on screen
This refreshed every 30-seconds
Select Verify
I have received a sign-in request that wasn't me, what should I do?
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