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This article provides the best method to reset your Essex IT Account password.

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We recommend using your desktop PC or laptop for this.

ℹ️ Please note, it can take 30-minutes for your password change to take effect.

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💠 Step 1

1. Navigate to Change Password

2. Enter your Username

   1. e.g. jd12345

3. Tick the radio button “Request a one-time passcode to be sent to…”

4. Tick the radio button for the University Guidelines

5. Select Continue

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13. Enter a New Password

    1. Must be minimum 16 characters with letters, number and symbols

14. Enter your New Password Again to confirm

15. Select Change Password

This can take up to 30-minutesfor the password change to take effect.

If you’re having trouble typing the same lengthy password in again, write it down initially and destroy the paper copy afterwards.

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Troubleshooting

External Email Address Issues?

If you’re aren’t receiving the passphrase retrieval email, it may be that you are using a different external email address to the one registered with the University or you need to check your junk mail.

Change Password (Using Passphrase)

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