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Instructions
Account blocked or need to change your password?
You can change your password by requesting a one-time passcode to be sent to your external email address registered with the University.
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We recommend using your desktop PC or laptop for this. |
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💠 Step 1
Navigate to Change Password
Enter your Username
e.g. jd12345
Tick the radio button “Request a one-time passcode to be sent to…”
Tick the radio button for the University Guidelines
Select Continue
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💠 Step 2
Enter your PRID
Printed on your staff/student card
Enter your Date of Birth
Select Continue
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Optionally, you can also send a text to your registered mobile phone. |
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Tick the radio button for “Email to my external email address”
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You should now receive an email to your personal email address with a link to reset your password. |
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💠 Step 3
Select the link provided via your external email address.
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Enter your Username
Select Continue
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💠 Step 4
Enter a New Password
Must be minimum 16 characters with letters, number and symbols
Enter your New Password Again to confirm
Select Change Password
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This can take up to 30-minutesfor the password change to take effect. |
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If you’re having trouble typing the same lengthy password in again, write it down initially and destroy the paper copy afterwards. |
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Troubleshooting
External Email Address Issues?
If you’re aren’t receiving the passphrase retrieval email, it may be that you are using a different external email address to the one registered with the University or you need to check your junk mail.
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Contact the IT Helpdesk
Contact the IT Helpdesk via our Customer Portal or via Live Chat or Telephone using the links below.
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IT Support Staff |
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IT Support Students |
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01206 87 2345 |