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Customer Knowledge Base Homenameit-supportnopaneltrue

Disclaimer

The University is only able to provide limited support for Chromebooks and our eduroam systems have a history of issues when connecting to Chromebooks. We highly recommend the use of a Windows-based device where possible.


Instructions

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The initial instructions will need to be carried out on an alternative network before being able to connect to eduroam.

  1. Open Google Chrome

    1. Alternatively, a browser of your choice

  2. Navigate to http://cat.eduroam.org/

    1. If you are unable to access this page due to security, please try using a private browser in Step 1.

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  1. Download the eduroam Installer for Chrome OS

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  1. Navigate to chrome://net-internals/#chromeos

  2. From Import ONC File, click Import File

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  1. Navigate to the ONC File

    1. The one you would have just downloaded

  2. Click OK to import

    1. If you have imported the ONC File and the text still says “No file Chosen”, please proceed to the next step as it may have already been selected.

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  1. If prompted to section your institution, from the Home Institution list, select Essex University

  2. Enter the following settings when prompted:

Username

username@essex.ac.uk

Password

Your Essex Account Password

  1. Navigate to Chrome Settings

  2. Locate Internet Connection

  3. Click Wi-Fi Network

  4. Select eduroam


Additional Devices

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Need IT Support?

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Contact the IT Helpdesk via our Customer Portal or via Live Chat or Telephone using the links below.

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IT Support Staff

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IT Support Students

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01206 87 2345